Case Studies

Emuge Corporation

Industry: Manufacturing

Client Challenge

3000k established a web presence for Emuge that doubled website traffic every 18 months. This dramatic increase in site use led to another major increase: in the volume of customer calls. The majority of these calls were to check stock and price information, basic information that was not a good use of time for Emuge's trained, experienced sales engineers. The company needed a way to reduce call volume, service its customers, and let its expert staff put their skills to their best use.

3000k Solution

3000k created a web tool to let visitors check stock and price information, integrating the company's legacy AS/400 system and parts database to give customers near-real-time access to information.

By wedding systems integration and user-focused design, 3000k provided Emuge and its customers with an easy to use, powerful tool for finding parts.

Results

Reduced call volume and senior staff delivering high value to customers and the company. New business and better customer service with a detailed and accessible online tool.

Visit the website at Emuge.com